Refund and Returns Policy

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the wine you received, you may be eligible for a return within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
  • Unopened and Undamaged: The wine must be unopened and in its original condition, including the packaging. Any signs of tampering or damage may result in the return being refused.
  • Proof of Purchase: You must provide proof of purchase, such as a copy of the order confirmation or receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:
  • Contact Customer Support: Reach out to our customer support team at [email protected] within the return period. Provide them with your order number and the reason for the return.
  • Receive Return Instructions: Our customer support team will provide you with instructions on how to return the wine. This may include obtaining a return authorization number and shipping the wine back to our designated return address.
  • Return the Wine: Carefully package the wine to ensure it is protected during shipping and send it back to us using a trackable shipping method. We recommend using a shipping service that provides insurance in case the wine is damaged during transit.

3. Refund Process

Once we receive the returned wine and verify that it meets the return eligibility criteria, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 30 days for the refund to appear in your account, depending on your bank or payment provider.

4. Exceptions

  • Customized or Personalized Products: If you ordered customized or personalized wine, such as wine with a custom label, we cannot accept returns or issue refunds unless there is a defect or error on our part.
  • Opened Bottles: We cannot accept returns of opened bottles of wine for health and safety reasons, unless the wine is defective or damaged.
  • Change of Mind: In some cases, we may not be able to accept returns due to regulatory requirements or the nature of the product. Please contact our customer support team for more information.