No, we do not sell or ship alcohol to anyone under the legal drinking age in their country. It is your responsibility to ensure that you are of legal age to purchase and consume alcohol in your jurisdiction.
You can check the product page for the wine you are interested in to see if it is available for shipping to your country. If you are unsure, you can also contact our customer support team for assistance.
If the wine you receive is damaged or defective, please contact our customer support team as soon as possible. We will arrange for a replacement or a refund, depending on your preference.
Once we receive the returned wine and verify that it meets the return eligibility criteria, we will process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase.
Yes, you can track your order using the tracking number provided in your order confirmation email. Simply click on the tracking link or enter the tracking number on the shipping carrier’s website to check the status of your order.
Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option at checkout and provide a personalized message for the recipient.
If you enter the wrong shipping address, please contact our customer support team as soon as possible. We will do our best to correct the address before the order is shipped. However, if the order has already been shipped, we may not be able to change the address. In such cases, you may need to contact the shipping carrier to arrange for the package to be redirected.
There may be restrictions on the quantity of wine you can order depending on the destination country’s import regulations and our shipping policies. Please check the product page or contact our customer support team for more information.
